Chapter 12 · 12.7
Euro-Office notifications and what they mean
Do you see a notification in Euro-Office? Use this table to look up what it means and what to do. The notifications are shown as Euro-Office displays them, sometimes slightly shortened.
| Notification | What does it mean? | What do you do? |
|---|---|---|
| The file version has changed. The page will be reloaded. | The file was changed outside Euro-Office while you had it open. | Click OK. See Saving or syncing isn't working. |
| The editor version has been updated. The page will be reloaded to apply the changes. | Euro-Office has just been updated. | Let the page reload. |
| Connection lost | Your internet connection has dropped briefly. | Wait until you see Connection is restored. If not, check your wifi or vpn. |
| Connection is lost. You can still view the document, but you will not be able to download or print it until the connection is restored and the page is reloaded. | The connection to the server has dropped. | Wait for the connection to return and reload the page. |
| The document could not be saved. Check your connection settings or contact your administrator. | Saving to the server has failed. | Click OK and download the document as a backup. See Saving or syncing isn't working. |
| An error occurred while saving the file. | Saving has failed. | Download the file using Download As and try again later. |
| The document has not been edited for a long time. Reload the page. | You had the document open for a long time without making changes. | Reload the page. |
| The editing session for the document has expired. Reload the page. | The session has expired. | Reload the page. |
| The connection to the server was interrupted. Reload the page. | The connection was interrupted. | Reload the page. |
| The file is being edited in another app. You can continue editing and save it as a copy. | The file is open in another program. | Close it there, or save your work as a copy. See Saving or syncing isn't working. |
| This file has been opened in view mode. | The file is locked or you only have read access. | See A document opens as read only. |
| The file size exceeds the limit set for your server. | The file is too large to open online. | Reduce the file size or contact support. |
| The file is protected with a password and cannot be opened. | The file is encrypted. | Ask the creator for a version without a password. |
| An error occurred while opening the file. The file contents do not match the file extension. | The extension after the file name is incorrect. | Ask the creator to save the file again in the correct format. |
| Fonts have not been loaded. | The fonts could not be loaded. | Reload the page. If this persists, contact support. |
| You are trying to perform an action for which you do not have permission. | You are not allowed to do this with this file. | Ask the owner for more permissions. See A document opens as read only. |
| Access to the file is not possible at the moment. | Your access to the file has been removed, for example because sharing has stopped. | Reload your files and ask the owner if needed. |
| The current zoom setting of your browser is not supported. | Your browser zoom is not set to 100%. | Press Ctrl + 0 (Mac: Cmd + 0). See Pop-ups, the clipboard and your browser's cache. |
| The file contains automatic macros. Do you want to run macros? | The file contains macros that want to start when it is opened. | Only choose to run them if you trust the file and its creator. |
| This document has been opened in read only mode, as the maximum number of simultaneous connections has been reached. | Too many people are working on it at the same time right now. | Try again later. If this persists, contact support. |
Does a notification ask you to contact the document server administrator? That's us. Read When you contact support to find out how to reach us.