Leaving WebOké: here's how to take your data with you
Switching to a different provider? Your website, email, files and domain names are yours, and you take them with you. Here you can read, per product, how and in what order. The most important rule: first export everything and check it with your new provider, only then cancel.
The order in short
- Get everything ready with your new provider.
- Export or copy your data (see the table below) and check with your new provider that everything is there.
- Switch the DNS: the MX records (where your mail arrives) and the records for your website need to point to your new provider. If you're also moving your domain, do that now.
- Wait a few days, copy your mail once more and check that everything works.
- Only then cancel.
What you take with you, per product
| What | How you take it with you |
|---|---|
| Website and databases | In WebOké Backups, choose the method Download: you'll get a tar.gz file that's available for 48 hours. See WebOké Backups: viewing, restoring or downloading a backup. Or create a backup in DirectAdmin (Backup and restore: creating your own backup in DirectAdmin) or export a single database (Exporting a database). |
| Via IMAP. Use your new provider's move tool with your email address, password and our mail server (All settings at a glance: servers, ports and security). Or set up your old and new mailbox together in your mail program and drag the folders over. Our own email move tool only works towards WebOké. | |
| Nextcloud | Files with the desktop app or as a zip, calendars as an .ics file and contacts as a .vcf file. See Exporting your data from Nextcloud: files, calendar and contacts. |
| Domain name | Move with the transfer code (EPP code), see below. |
| DNS records | Make a DNS backup and have your new provider take over the records. See Making and restoring a backup of your DNS. |
| Your customer details and invoices | Go to My Details, Your Details and Privacy, and click Download all my data. You'll get a zip with your details and all your invoices as PDF. See Downloading your data or deleting your account. |
Moving your domain name
- Is DNSSEC switched on and will your domain get different nameservers at the new provider? Then switch off DNSSEC first and wait a day. See DNSSEC and moving: switch off first, or take the key with you.
- Open the domain page and click Show EPP code in the Advanced card. For all your domains at once, use Request EPP codes in the Transfer Centre. For some extensions you'll get the code by email. A .be code you request yourself from DNS Belgium. See How do I request the transfer code/EPP token?
- Give the code (valid for 30 days) to your new provider; they'll start the move.
Domain names within a hosting package are not cancelled along with it when you cancel the package. They remain as a separate registration: move them or cancel them separately. If you let a domain expire, it will be removed at the registry on the expiry date. See Getting back an expired or cancelled domain: quarantine and recovery period.
Cancelling: on the expiry date or immediately
Go to My Products, click Manage next to the product and choose Cancel product at the bottom. A reason is required. You choose:
- On the expiry date: the product keeps working until that date, without a renewal invoice. Use that time to export everything. You can withdraw the cancellation as long as it's still active, using Undo cancellation.
- Cancel and delete immediately: everything is deleted right away. This cannot be undone.
We create the renewal invoice about 35 days before the expiry date. If it's already outstanding, in the cancellation window you can choose to cancel as of the previous expiry date (the invoice is then credited) or as of the new one. You'll receive a confirmation of your cancellation by email. More explanation can be found in Cancelling products and domains, withdrawing a cancellation and what happens afterwards.
Using Nextcloud Free? Then delete your account using Delete my account from Nextcloud Free. This happens immediately and permanently.
What happens on the end date
- VPS: this is first switched off for 7 days and then deleted.
- AI Builder: sites on our address go offline once the service stops.
- Backups: once the package is gone, you can no longer restore anything yourself. On request we can still restore from our backup for up to 30 days after termination. Contact support for this.
- Your customer account: without products we automatically delete it after a year. You can also do this yourself earlier, see Downloading your data or deleting your account.